Frequently Asked Questions

Everything you need to know about sourcing from the USA to India.

/// pricing & fees
What is your fee?

Our fee is 10% of the product price or $20, whichever is higher. You also pay real shipping and any customs duty/GST. No membership fees.

Why is there a $20 minimum?

Very low-value items would leave almost no margin after payment fees and support. The $20 minimum keeps the service sustainable while staying transparent.

Do you markup shipping?

No. You pay the real carrier cost. We consolidate when possible to lower the per-item cost.

Is customs duty included in your fee?

No. Duty and GST are charged at actuals by Indian Customs. We estimate them in your quote before you confirm.

When do I pay?

After we send the full quote and you confirm. We buy only after payment is received.

/// what we can / cannot source
What products can you source?

Almost anything from legitimate US retailers: beauty, car parts, gadgets (non-Apple), supplements, footwear, home & kitchen, tools, and more. Send the link or photo.

Why can’t you source iPhones or MacBooks?

Apple’s warranty, regional locks, and import terms make personal-import of these devices impractical. We exclude them to avoid issues for you.

Can you get medicines?

Only limited personal-use, prescription-matched cases that comply with Indian law. We do not run a general pharmacy. Always ask first.

Can you source car parts?

Yes — one of our strengths. Send the exact part number or VIN-matched listing. Duty can be higher; we show the full landed cost before you commit.

Do you only buy from Amazon?

No. Amazon, Walmart, Best Buy, Sephora, AutoZone, manufacturer sites — any legitimate US retailer.

/// shipping & delivery
How long does delivery take?

Typically 7–14 days door-to-door after purchase, depending on product and consolidation. We’ll give a range with your quote.

Do you provide tracking?

Yes. You receive tracking once the package is with the carrier.

Can you consolidate multiple items?

Yes. Multiple products can be combined into one shipment to reduce cost.

What if the item is damaged or missing?

Contact us immediately with photos. We’ll work with the carrier and seller return policy to resolve genuine issues.

Do you ship to every pin code?

Most serviceable pin codes. Share your full address with the quote request and we’ll confirm.

/// customs & duty
Who pays customs duty?

You do. We estimate it in the quote so you see the full landed cost before deciding.

Will the duty estimate be exact?

It’s an informed estimate. Final assessment is by Customs and can occasionally differ. We never hide duty inside our fee.

Are there high-duty items?

Yes — some auto parts and certain categories attract higher BCD + IGST. We flag this clearly in the quote.

/// process
How do I place an order?

WhatsApp us a product link or photo, or use the form on the website. We reply with a full quote. Confirm, pay, we buy and ship.

Do I need an account?

No. Everything runs over WhatsApp. No membership.

Can I cancel after paying?

If we haven’t purchased yet, usually yes (gateway fees may apply). After purchase, it depends on the US seller’s return policy.

Is this legal?

Yes. We facilitate personal-use imports on your behalf. You are the importer of record. We don’t handle prohibited goods.

Still have a question?

Ask us on WhatsApp